Documents and Policies

This policy describes how we will arrange and manage the execution of investment transactions on behalf of our clients. It ensures that we take sufficient steps to achieve ‘Best Execution’, which means obtaining the best possible results on a consistent basis when carrying out transactions.

The following information is aimed at providing a general understanding of the typical dealing arrangements that are in place. It is worth mentioning that the arrangements will vary for different categories of investment types and are described within the policy document.

If you are unhappy with any aspect of the service you receive from us then we would like to hear from you. This will give us the opportunity to put matters right and to improve the service we provide to all our clients. If we fail to resolve your complaint to your satisfaction, you may be able to refer it to the Financial Ombudsman Service.

The Shareholder Rights Directive II (SRDII) is a European Union directive which sets out to strengthen the position of shareholders and to ensure that decisions are made for the long-term stability of a company.

Under SRDII we are obliged to publicly explain our policy on shareholder engagement. We are in the process of considering and developing our engagement policy. Further information will be available here shortly.

Progeny is fully aware that customers are the lifeblood of the business and treating them fairly is not just a regulatory tick box exercise, it is at the heart of who we are and what we do.

Treating customers fairly (TCF) is about establishing a culture of fairness throughout the business that creates an understanding of the customers’ needs and providing appropriate products and services.

As from 1^st September 2023, we are paying interest on client cash balances. The current rate of interest payable is 1.95%. For further details please read our Client Interest policy.