General questions and problem solving for The Fry Group clients transitioning to Progeny
Preparing your transition to Progeny
As part of your transition to Progeny we will be making some required updates to your provider. This involves removing authority from The Fry Group so we can continue to serve your financial goals under the Progeny brand.
Frequently Asked Questions
As this sits with the provider and yourself, you will need to contact your provider directly with this issue. Usually there is a “Reset my password” button when you try to log in. Alternatively you should be able to find your provider below which has their helplines.
This can be managed directly with your provider. Please find the provider below and contact them via their help desk.
If there are some unforeseen issues that have not been listed out on this page, please refer to your planning team to assist you further.
First thing to check is if you require a new log in or need to access the provider with a new URL. This information can be found below, however if this isn’t the case it could be due to the provider currently working on your account, if you have the time please wait another 24-48 hours and try again. Should this not solve your issues, a link to the providers help desk can be found below to enquire further.
During this period you may run into issues with the providers, below we have outlined a some of the known issues that can arise and what is required to fix them.
Find your provider
There should be no disruption with the change
If you still require assistance AJ Bell UK help desk should be able to assist you further.
There should be no disruption with the change
If you still require assistance Aviva UK help desk should be able to assist you further.
There should be no disruption with the change
If you still require assistance Brewin Dolphin help desk should be able to assist you further.
There should be no disruption with the change
If you still require assistance FundsNetwork help desk should be able to assist you further.
There should be no disruption with the change
If you still require assistance Brooks MacDonald help desk should be able to assist you further.
There should be no disruption with the change
If you still require assistance Foresight help desk should be able to assist you further.
There should be no disruption with the change
If you still require assistance Canada Life help desk should be able to assist you further
There should be no disruption with the change
If you still require assistance MMC help desk should be able to assist you further.
There should be no disruption with the change
If you still require assistance Moventum help desk should be able to assist you further.
There should be no disruption with the change
If you still require assistance Nedbank help desk should be able to assist you further.
There should be no disruption with the change
If you still require assistance Morningstar help desk should be able to assist you further.
There should be no disruption with the change
If you still require assistance Molten help desk should be able to assist you further.
There should be no disruption with the change
If you still require assistance Standard Life help desk should be able to assist you further.
There should be no disruption with the change
If you still require assistance Royal London help desk should be able to assist you further.
There should be no disruption with the change
If you still require assistance Quilter UK help desk should be able to assist you further.
There should be no disruption with the change
Log in here
If you still require assistance Prudential help desk should be able to assist you further.
There should be no disruption with the change
However, if you still require assistance Nucleus help desk should be able to assist you further.
There should be no disruption with the change
However, if you still require assistance Parkwalk help desk should be able to assist you further.
There should be no disruption with the change
If you still require assistance Utmost International help desk should be able to assist you further.
There should be no disruption with the change
If you still require assistance Investec help desk should be able to assist you further.