Help and support

Life can change quickly. You may be dealing with grief, illness, separation, financial pressure, a scam, or a caring responsibility. You may simply need information to be slower, clearer or easier to act on. This section explains how we can support you and where you can find other trusted help.

This page is general guidance only. It does not replace legal, tax, medical, debt or emergency advice. If someone is in immediate danger, call 999. If you feel unable to keep yourself safe, call 999, go to A&E, or contact NHS 111 and choose the mental health option.

Get in touch

Contact us for support or if your circumstances have changed.

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Phone or post

Prefer to speak or write? View our office details here. You can also call us now on 0330 165 9040

Find your nearest office

Extra support

Guidance during difficult or challenging situations.

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FAQs

You do not have to, but telling us can help us support you in the right way. You only need to share what you feel comfortable sharing.

No. Asking for support helps us communicate with you more clearly and make the process easier.

In many cases, yes, but we may need your permission before we can discuss your financial information with them.

You can ask for information to be explained more clearly, sent in a different format, discussed at a slower pace, or summarised after a meeting. You can also ask for someone you trust to be involved, if that would help.

Yes. These pages can help you understand what support may be available and what information may be useful before you contact us.

You can still contact us. Tell us what has changed and what feels difficult. We can help you find the most relevant support or signpost you elsewhere if needed.

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