Support in difficult times

Life can change quickly. When it does, financial decisions can feel harder to manage. You may need more time, clearer information or support from someone you trust.

This page is general guidance only. It does not replace legal, tax, medical, debt or emergency advice. If someone is in immediate danger, call 999. If you feel unable to keep yourself safe, call 999, go to A&E, or contact NHS 111 and choose the mental health option.

Here to help

At Progeny, we are here to help you feel more in control. We take a calm and practical approach, listening carefully to what you are going through and adapting our support to suit your needs.

Whether your situation is temporary or ongoing, we will work with you at your pace and help you focus on what matters most right now.

This section brings together guidance for a range of life events and challenges. You can explore the areas that apply to you and find clear next steps, along with links to specialist support where needed.

If you need to get in touch to discuss a change in your circumstances, please click the button below.

Get in touch
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Critical illness & diagnosis

If you have received a serious diagnosis or are experiencing a critical illness, we understand this can be a difficult and uncertain time. We can provide clear information and support to help you understand your financial position and the options available to you.

Loss of income

If your income has reduced or stopped, we can help you review your circumstances and consider practical steps to manage your financial commitments. Support will be tailored to your individual situation.

Death & divorce

Experiencing bereavement or going through a separation can have a significant impact on your finances. We aim to provide sensitive and appropriate support to help you navigate these changes.

Financial confidence & understanding

If you find financial matters difficult to understand or lack confidence in making financial decisions, we’re here to help. We can provide clear information and explain options in a way that is easy to understand.

Get in touch

  • Please complete the below form with your details and enquiry and we will get back in touch as soon as possible.

You do not need to have everything worked out before you speak to us. You can start by telling us what has changed and what feels difficult. From there, we will help you take the next step with confidence.

 

FAQs

That is okay. You can simply tell us what has happened and what feels difficult. We can suggest practical ways to make communication easier.

Yes. We can help you separate urgent actions from longer-term decisions connected to your financial plan or advice arrangement.

Yes, if you want this and we have the right permission in place.

Please tell us. We can slow the process down where possible, provide summaries, and explain what really needs attention now.

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