General questions and problem solving for Gibbs Denley clients transitioning to Progeny
Preparing your transition to Progeny
As part of your transition to Progeny we will be making some required updates to your provider. This involves removing authority from Gibbs Denley so we can continue to serve your financial goals under the Progeny brand.
As this sits with the provider and yourself, you will need to contact your provider directly with this issue. Usually there is a “Reset my password” button when you try to log in. Alternatively you should be able to find your provider below which has their helplines.
This can be managed directly with your provider. Please find the provider below and contact them via their help desk.
If there are some unforeseen issues that have not been listed out on this page, please refer to your planning team to assist you further.
First thing to check is if you require a new log in or need to access the provider with a new URL. This information can be found below, however if this isn’t the case it could be due to the provider currently working on your account, if you have the time please wait another 24-48 hours and try again. Should this not solve your issues, a link to the providers help desk can be found below to enquire further.
During this period you may run into issues with the providers, below we have outlined a some of the known issues that can arise and what is required to fix them.
What is the new URL to log in?
Your username and password remains the same. Please refrain from accessing until after 14th October 2024
I haven’t logged in before or in the last 12 months
You will need to follow the “new user journey”.
If you require assistance with this please contact your planner to guide you through what is required.
Issues with the new URL
If you still require assistance Abrdn help desk should be able to assist you further.
I can’t log in anymore
You may require a new log in, which can be facilitated by your planning team. Please contact them for further assistance.
If you still require assistance Aegon help desk should be able to assist you further.
However, if you still require assistance Aviva UK help desk should be able to assist you further.
If you still require assistance AXA Isle of Man help desk should be able to assist you further.
If you still require assistance Charles Stanley help desk should be able to assist you further.
However, if you still require assistance Fidelity help desk should be able to assist you further.
However, if you still require assistance Foresight help desk should be able to assist you further.
If you still require assistance the Octopus help desk should be able to assist you further.
However, if you still require assistance Prudential help desk should be able to assist you further.
However, if you still require assistance Quilter help desk should be able to assist you further.
If you still require assistance Royal London help desk should be able to assist you further.
If you still require assistance Scottish Widows help desk should be able to assist you further.
If you still require assistance Talbot & Muir help desk should be able to assist you further.
However, if you still require assistance Transact help desk should be able to assist you further.
However, if you still require assistance Utmost help desk should be able to assist you further.
Previously known as Novia Financial
If you still require assistance Wealthtime help desk should be able to assist you further.
However, if you still require assistance Zurich help desk should be able to assist you further.